390 Amwell Road, Suite 403
Hillsborough, NJ 08844 USA
Hillsborough, NJ 08844 USA
Professional Development
March 2010
Monday - Friday
March 1-3, 2010
Baltimore, MD, USA
Course Information:
Ombudsman 101
Monday, Tuesday, and Wednesday morning
March 1-3, 2010
An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role. (2-1/2 days
Ombudsman 101 Plus
Wednesday afternoon (1:30-5:30pm)
March 3, 2010
A special program for organizations and entrepreneurs who want to get started. (Half day)
Specialized Course: Essential Interviewing and Questioning Skills for Ombudsmen
Thursday
March 4, 2010
Instructors:
David Carver, PhD, University of Nebraska Medical Center
Lee Twyman, MA, Rochester Institute of Technology
From the first moment of contact with a “visitor” to the last conversation, ombuds employ various interviewing skills: establishing a rapport, active listening, question formation, reflection of underlying emotions, problem clarification and prioritization, summarization, and other related skills. Participants will learn how to be intentional and effective in establishing and conducting interviews and other conversations with visitors as well as other stakeholders involved in the case. This interactive presentation will include theory and strategies from the fields of psychology, counseling, family therapy and special emphasis in “motivational interviewing”.
Program includes lecture, case discussion, role-play and opportunities for peer feedback and discussion.
Specialized Course: Group Facilitation
Friday
March 5, 2010
Instructor:
Wendy Friede, Friede Consulting Services
As ombudsmen we often get asked to facilitate groups with different ends in mind. This session will help participants use their natural ombudsman skills to support groups to either build strategy, work on team process or facilitate a negotiation betweens groups of people. Participants will work on group process skills of;
• Gathering facts and information
• Identifying issues
• Setting agendas
• Managing logistics
• Facilitating group dynamics (participation, challenging behavior)
• Generating options
• Decision making
• Agreements,closures and action items
• Group memory system
The session will be highly interactive and learning will take place through demonstration, practice and feedback on group facilitation skills. Participants will have a chance to shape the agenda by giving input to instructor in a pre-session telephone call or survey.
Click here for the March 2010 Course Registration Form
Click here to register online
Hotel Reservations and Information:
Sheraton Inner Harbor
300 South Charles Street
Baltimore, MD 21201 USA
Phone +1 (410)962-8300
Room rate $149 per night single/double based on availability until Friday, January 29, 2010.
March 2010
Monday - Friday
March 1-3, 2010
Baltimore, MD, USA
Course Information:
Ombudsman 101
Monday, Tuesday, and Wednesday morning
March 1-3, 2010
An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role. (2-1/2 days
Ombudsman 101 Plus
Wednesday afternoon (1:30-5:30pm)
March 3, 2010
A special program for organizations and entrepreneurs who want to get started. (Half day)
Specialized Course: Essential Interviewing and Questioning Skills for Ombudsmen
Thursday
March 4, 2010
Instructors:
David Carver, PhD, University of Nebraska Medical Center
Lee Twyman, MA, Rochester Institute of Technology
From the first moment of contact with a “visitor” to the last conversation, ombuds employ various interviewing skills: establishing a rapport, active listening, question formation, reflection of underlying emotions, problem clarification and prioritization, summarization, and other related skills. Participants will learn how to be intentional and effective in establishing and conducting interviews and other conversations with visitors as well as other stakeholders involved in the case. This interactive presentation will include theory and strategies from the fields of psychology, counseling, family therapy and special emphasis in “motivational interviewing”.
Program includes lecture, case discussion, role-play and opportunities for peer feedback and discussion.
Specialized Course: Group Facilitation
Friday
March 5, 2010
Instructor:
Wendy Friede, Friede Consulting Services
As ombudsmen we often get asked to facilitate groups with different ends in mind. This session will help participants use their natural ombudsman skills to support groups to either build strategy, work on team process or facilitate a negotiation betweens groups of people. Participants will work on group process skills of;
• Gathering facts and information
• Identifying issues
• Setting agendas
• Managing logistics
• Facilitating group dynamics (participation, challenging behavior)
• Generating options
• Decision making
• Agreements,closures and action items
• Group memory system
The session will be highly interactive and learning will take place through demonstration, practice and feedback on group facilitation skills. Participants will have a chance to shape the agenda by giving input to instructor in a pre-session telephone call or survey.
Click here for the March 2010 Course Registration Form
Click here to register online
Hotel Reservations and Information:
Sheraton Inner Harbor
300 South Charles Street
Baltimore, MD 21201 USA
Phone +1 (410)962-8300
Room rate $149 per night single/double based on availability until Friday, January 29, 2010.